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Terms & Condition

Terms and Conditions

1. All quoted prices include vat – delivery is extra unless stated otherwise. Where a price includes delivery, this is to mainland uk only. Other areas will be at extra cost.2. If the price listed is incorrect due to a typographical error or otherwise, we will inform you immediately as to the correct price of the goods. You will then have the option to proceed with or cancel the the sale. A contract isn’t active until we have taken payment for your order.3. Paypal payments are charged on the day you place your order. This is the only way to pay for the products on line.4. Our on line retail sales operation to supply excellent after sales service and value for money. We don’t supply goods on a demonstration basis , if you are not sure about the product, do research it first or contact us directly by telephone as we are an established supplier and can answer any questions you may have

5. If the size of a product is critical, please make sure it will fit before ordering the product. If the dimensions are not shown then please contact us and we will provide you with the full dimensions.

6. Offers and deals posted on our website are also available through our stores at crosby and southport, see paaudiovisual.co.uk for details.

7. If we cannot supply the agreed goods from stock we will inform you immediately. You can then cancel the sale or wait an agreed time.

8. Legislation states that the goods must be despatched within 30 days of the sale. Our target is within 1-3 working days(weekends not included).

9 . A receipt for the goods will be sent with the goods along with a email with a tracking number from the courier used.

10. Price promise- we do not offer a price promise. We will always try to give you the best deals backed by our high level of after sales service.

11. Deliveries can only be made to the same paypal address given when paying for the goods.

12. Please note – our couriers will endenvour to deliver as arranged but we will not be held responsible for any costs incurred because of non delivery or factors caused by others.

Right to withdraw
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current legislation give you the right to cancel the sale from up to 7 working days from receipt of the goods. The following details would have to be complied with.

1. Cancellation to be in writing.
2. The goods must not be damaged or soiled in any way.
3. Goods preferably to be in their original packing.
4. The cost of returning the goods would be at your own expense.
5. A full refund cannot be given for damaged or soiled goods.
6. Customised items or orders can not be returned.
7. Variations to these conditions may apply- subject to mutual agreement.

Damaged goods
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If after receiving your goods are they are found to be damged in anyway- please inform us at the earliest convenience or within 24 hours by either email paaudiovisual@btconnect.Com or telephone 01519313966. In the case of incomplete deliveries, please follow the same procedure.

Service policy
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In the event of a product failure- you are best advise to speak to us first. Any problems that appear to be faults can be rectified after talking to one of our staff.
Warranty cover is 1 year. Some manufacturers provide a longer term – ask for details.

Faults
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In circumstances where a warranty repair is needed, firstly inform us either by telephone or email, or writing. During the first year of warranty we will collect the goods  via courier or direct you to a local service centre.
Goods sent back to us or collected as faulty but found in fully working order will be returned to you with the carriage charge at your expense.
Please note
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We request that you retain the original packaging for at least the period of warranty as we will only collect products if they are in the original packaging.
If the original packaging has been discarded you will be asked to return the goods to us in a rigid box with a minimum 2-4 inches of packing on all sides.

END OF TERMS